External Support
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Southampton-based Drug & Alcohol recovery support.
T: 02380 717171 (Mon-Fri)
Working with churches and Christian charities to provide a holistic, community-based programme to help people with addiction.
T: 0800 634 9638
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Emotional support for anyone feeling suicidal or in distress
Call 116 123
NHS Mental Health Crisis Line
24/7 urgent support for all ages
T: 111 → select mental health option
Shout
Free crisis text service
Text SHOUT to 85258
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Domestic Violence (women)
National Domestic Violence HelplineCall 0808 2000 247 or chat to them online >
Domestic Violence (men)
Respect Men’s Advice LineCall 0808 801 0327 or chat to them online >
Yellow Door
Southampton-based specialist therapeutic, support & prevention services to anyone at risk from or affected by domestic abuse, sexual violence/abuse or other forms of interpersonal harm.
T: 02380 636 313PIPPA Helpline
Domestic abuse helpline for Southampton, providing help and advice as well as referrals to specialist services. PIPPA is open for victims and their family and friends, as well as professionals between 9:30am-4:30pm Monday to Friday.
T: 023 8091 7917
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Benefits, debt, and housing advice
T: 0808 278 7863
Our walk in face-to-face advice hubs are available at the following locations:
Central Library – Wednesdays – 10am – 1pm
Shirley Library– Thursdays – 10am -1pm
Woolston Library – Friday – 10am – 1pm
Citizens Advice National Website
National advice line for help with Universal Credit claims
T: 0800 144 8 444
National Citizens Advice runs a live chat service at the following links
Live chat (debt problems) Mon-Fri 8am – 7pm
Live chat (anything else) Mon-Fri 9am – 5pm
Christians Against Poverty (CAP UK)
Debt advice
T: 0800 328 0006
T: 023 8055 2866
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Homeless Prevention Team
T: 023 8083 2327 (Families) 023 8083 2343 (Singles)
Out of hours service for emergencies 023 8023 3344
E: homelessness.advice@southampton.gov.ukWho: People affected by homelessness
When: Weekdays, 10am to 2pm
What: Vital services including food and advice
Where: 30 Cranbury Avenue, SO14 0LT
T: 02380 223443Providing housing, tailored support services, and long-term solutions for people experiencing homelessness.
T: 023 8063 4596
Street Homeless Prevention Team:
T: 023 8083 2343
Hazel Project
Christian charity supporting the vulnerable street homeless community in Southampton.T: 07467 041039
CLEAR (refugees & asylum seekers)
Advice on immigration, asylum support, benefits, housing and employment
T: 02380 221111
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999 - Emergency medical care
111 - non-emergency urgent medical care
Lordshill Health Centre 02380 738144
Lordshill Pharmacy 023 8073 7161
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GP (primary route into NHS mental health services)
Talking therapies (NHS IAPT services)
Southampton/Hampshire Talking Therapies
T: 023 8038 3920
Local charity offering groups, peer support & wellbeing services
T: 023 8202 7810
Southampton Central (College Keep): 023 8231 0726
Southampton East (Bitterne Park): 0238 2310 982
Southampton West (Cannon House): 023 8087 8040
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Southampton Social Services
Children’s Services: 023 8083 3004
Adult Social Care: 023 8083 3003
Out of hours (Children and Adults): 02380 233344
Free confidential advice, computer use & printing, phone charging, shower & washing machine, food, toiletries & other resources for children and young people up to 26 years.
Monday, Tuesday & Friday 10am - 5pm, Wednesday 1.30-8pm, Thursdays 10am - 8pm, Saturday 10am - 1.30pm
13 High Street, SO14 2DF
T: 023 8022 4224
Best Start Family Hubs (Formerly ‘Sure Start’)Ashby Centre 02380 540135
Pickles Coppice 02380 540135
Sure Start Clovelly 02380 331635
Sure Start Townhill Park 02380 915480
Sure Start Thornhill 02380 917633
Sure Start Weston 02380 437866
Further contact details and emergency support can also be found on our Safeguarding page.